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Anonymous
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I need some thing really very important, i travel outside UK with my new 02 sim never used before.Right now since i cant make or receive calls with it i tried activating whats app application with the mobile number on my phone but to no avail...Its really very important please people here so help me on how to go about it...

 

Fiona 

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MI5
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@Anonymous wrote:

I need some thing really very important, i travel outside UK with my new 02 sim never used before.Right now since i cant make or receive calls with it i tried activating whats app application with the mobile number on my phone but to no avail...Its really very important please people here so help me on how to go about it...

 

Fiona 


It sounds like internation travel is not enabled on your phone so you need to contact CS to get it enabled http://www.o2.co.uk/contactus

Other options are to download Skype over a WiFi conection and use that (people you are calling or messaging will also need Skype too).

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

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Anonymous
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I waited 50 minutes to get through earlier today and 45 minutes yesterday.
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MI5
Level 94: Supreme
  • 151783 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

@Anonymous wrote:

I need some thing really very important, i travel outside UK with my new 02 sim never used before.Right now since i cant make or receive calls with it i tried activating whats app application with the mobile number on my phone but to no avail...Its really very important please people here so help me on how to go about it...

 

Fiona 


It sounds like internation travel is not enabled on your phone so you need to contact CS to get it enabled http://www.o2.co.uk/contactus

Other options are to download Skype over a WiFi conection and use that (people you are calling or messaging will also need Skype too).

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 6
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jonsie
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Registered:

@Anonymous wrote:

I need some thing really very important, i travel outside UK with my new 02 sim never used before.Right now since i cant make or receive calls with it i tried activating whats app application with the mobile number on my phone but to no avail...Its really very important please people here so help me on how to go about it...

 

Fiona 


Are you contract or P&G?

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Anonymous
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If on a contract would Tugo over wifi be an option ?

http://www.o2.co.uk/apps/tu-go Is the O2 Tugo Link.

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jonsie
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TuGo is an option but only if downloaded before leaving the UK as a text message has to be received.

If P&G and you haven't used it you should still get signal but need to top up.

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