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Dani5 · ‎10-04-2018

hello I contract to q2 and I have insurance and unfortunately I lost my phone. what should I do to qualify for my insurance?

MI5 · ‎10-04-2018

Report it immediately to O2 and ask them to help fill in the claim form at the same time.
https://community.o2.co.uk/t5/Other-Products-and-Services/Lost-or-Stolen-O2-Device-How-to-Report-it/...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎10-04-2018

Report it immediately to O2 and ask them to help fill in the claim form at the same time.
https://community.o2.co.uk/t5/Other-Products-and-Services/Lost-or-Stolen-O2-Device-How-to-Report-it/...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎10-04-2018

It has to be reported within 24 hours so don't delay.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

calviin · ‎12-04-2018

How did you get on is it sorted now?

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hello I contract to q2 and I have insurance and unfortunately I lost my phone. what should I do to q

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