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Level 1: Joiner
Posts: 3
Registered: ‎26-09-2017
Accepted Solution

Mobile phone lost and want to replace the sim

[ Edited ]

Hello, 

I got my phone stolen today which has a contract in O2 pay Monthly 

My name is Jiawei Luo

I got a insurance in Barclays

but I really need to get a replaced SIM card as soon as possible and the recipient address is same as my bill address

Pls ship the new SIM card to my apartment as soon as possible.

I have another phone, if you have any question pls call me. 

I appreciate that and thank you so much.

Best

Posts: 88,181
Topics: 532
Solutions: 11,378
Registered: ‎04-04-2012

Re: Mobile phone lost and want to replace the sim

@jiawei_Luo

You need to report this immediately to O2 https://community.o2.co.uk/t5/Other-Products-and-Services/Lost-or-Stolen-O2-Device-How-to-Report-it/...

They will send you a replacement sim card afterwards.

Please also remove all personal details from your post.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 3: Thinker
Posts: 34
Registered: ‎09-12-2017

Re: Mobile phone lost and want to replace the sim

[ Edited ]

@jiawei_Luowrote:

Hello, 

I got my phone stolen today which has a contract in O2 pay Monthly 

My name is Jiawei Luo

I got a insurance in Barclays

but I really need to get a replaced SIM card as soon as possible and the recipient address is same as my bill address.

Pls ship the new SIM card to my apartment as soon as possible.

I have another phone, if you have any question pls call me. 

I appreciate that and thank you so much.

Best


Hello .

This isnt customer services. Please remove your personal details as this is a public forum. You need to call O2 on 202 or 0344 8090202 from a landline to get your sim/phoned blocked. To claim on insurance you need to notify the police of the theft immediately within 24 hours and obtain a crime incident number