getting a refund

[chrisg53]

2 have incrrectly chargd me for internation calls this month £ 370 they have agreed to pay me a refund next month but they want to me to pay this monts bill first, should I ask them to confirm this by email before i pay

[Cleoriff · Accepted solution]

@chrisg53 

If O2 have agreed their charges are wrong, why would they want you to pay them that massive amount?

Seems fishy to me!

You need to contact payment management.

Details here Guide: How to find help & contact O2 

To pay bills, ask for payment extensions or query bills etc, you need to contact the Payment Management Team.

You can reach the Payment Management team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best time to call is around 8.00am