get new sim to replace faulty sim

[Firoozeh]

I need to get a new sim to replace my old faulty sim. I am NOT after a sim only deal. O2 are not responding to this and noone else seem to sell these.

[O2Lorna]

Hi you need to speak to customer service.

https://community.o2.co.uk/t5/Welcome-News/Help-amp-Support-from-O2-during-COVID-19/m-p/1327094

[TallTrees]

Hello @Firoozeh 

These are extremely difficult times.

All Networks are have staff shortages and o2 is no different.

If you need to call ccustomer services information in link below

CALL EARLY 08.00am better chance of getting an answer

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su... 

Best of luck and good wishes