extra payments

[RAB2]

I paid my latest bill twice by mistake, how do I go about getting one of the payments returned to my bank account?

[MI5]

@RAB2 

This looks like something you’d need to call O2’s customer service team about – give them a call on 202, 0344 809 0202, or specific payment management number 0800 902 0217 / 0800 032 5302
Thanks

[RAB2]

Thanks for not helping, I will go to an O2 store

[pgn]

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@RAB2 wrote:

Thanks for not helping, I will go to an O2 store

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Take some photo id with you, @RAB2 - or the shop staff won't be able to help.

As an aside, an over-payment will remain on your account and be used to settle next month's bill, if you can afford to have the money sitting there rather than in your own pocket for another month...

Good luck!

[MI5]

@RAB2 

How polite!!

You have been helped with as much as we can do as customers like yourself and the store won't refund you either.

[Oxonian]

You cab avoid future issues @RAB2 by setting up a direct debit :-

Guide: How to Pay Your Bill (Airtime & Device Plans)

[MI5]

Probably pay 3 times then...