email from O2

[Anonymous]

you have sent me a message saying you have cut off my phone.

Friday 7th I received another message telling me to call 202 clarifying I had been abroad and am now back in the UK. I was told all is now OK. 

I am very disappointed at your actions which are unwarrented.

[Anonymous]

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@Anonymous wrote:
Surely they could give a quick call to check rather than just cutting off seems a bit drastic to me

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There simply isn't the staffing level for the kind of volume the network gets of people going over their allowance, it's not just 1 or 2 customers each day, also the bars get triggered 24 hours a day, not just during office hours. They get texts and emails.

Also, if you've stolen Jonsies phone and o2 call and say hello Mr Jonsie, has your phone been stolen, you're not going to answer and admit you've stolen it are you.

[Anonymous]

O2 like all mobile providers are run by computers these days.

In fairness to o2, and similar to the banks, if usage is out of sync with normal patterns they were actually trying to do the OP a favour to avoid a large bill on their return. Banks to the same.

[Anonymous]

Fair point I understand that but surely security could be gone through

[Anonymous]

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@Anonymous wrote:
Fair point I understand that but surely security could be gone through

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Not really because you can't ask for security details on an outbound call, we always warn people not to give passwords and account information to cold callers.

[Anonymous]

My bank does that too. Ring me from a withheld number then asks me for security details. I then ask them to provide me with something that my bank would know and that Joe Public wouldn't. They always say no. So I refuse to continue with the call and then I phone them back.

People shouldn't give confidential information out to a cold call. Ever.

[jonsie]

Personally I think o2 were correct in their a actions whether a data usage problem or non payment.

Until the OP comes back we are just guessing.

[Anonymous]

I agree I do the same but if they know part of it and you know the other part anyway if it's the system it's the system

[Anonymous]

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@Anonymous wrote:
I agree I do the same but if they know part of it and you know the other part anyway if it's the system it's the system

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But then they'll breach DPA by giving out details to someone who might not be the account holder. There are just too many loops to jump through to be compliant.