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Blamire69 · ‎22-11-2023

Can i have my earbuds for £1?

It's been well over 30 days and I have not received a text with the offer of the earbuds for a pound!

Who and how can I contact someone about this?

MI5 · ‎22-11-2023

See help in guide here Guide: Gift with Purchase

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎22-11-2023

@Blamire69

See help in guide here Guide: Gift with Purchase

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Blamire69 · ‎22-11-2023

I've messaged them via social media, still no response 😕

jonsie · ‎22-11-2023

That's the problem

It isn't an instant response

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎22-11-2023

@Blamire69

If the Gift is not received and you remain on an eligible contract, then you should contact our Customer Service team on 0800 977 7337.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Oxonian · ‎27-11-2023

@Blamire69

Any luck on this yet ?

Blamire69 · ‎28-11-2023

Reply I received:

We're sorry to hear this. We're currently aware of a delay in the codes being sent, due to a current backlog this is taking around 45 days at the moment. However, you'll received your code soon.

jonsie · ‎28-11-2023

Probably a shortage of earbuds too

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Oxonian · ‎28-11-2023

@Blamire69

I would keep an eye on when the 45 day point is and get ready to chase O2 up.

Please keep us updated on developments.

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