cancel
Showing results for 
Search instead for 
Did you mean: 

earbuds for £1

Blamire69
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Can i have my earbuds for £1?

It's been well over 30 days and I have not received a text with the offer of the earbuds for a pound!

Who and how can I contact someone about this?

Message 1 of 9
1,344 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 150707 Posts
  • 645 Topics
  • 28690 Solutions
Registered:

@Blamire69 

See help in guide here Guide: Gift with Purchase  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 9
1,339 Views
8 REPLIES 8

MI5
Level 94: Supreme
  • 150707 Posts
  • 645 Topics
  • 28690 Solutions
Registered:

@Blamire69 

See help in guide here Guide: Gift with Purchase  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 9
1,340 Views

Blamire69
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I've messaged them via social media,  still no response 😕 

Message 3 of 9
1,324 Views

jonsie
Level 94: Supreme
  • 94984 Posts
  • 611 Topics
  • 7088 Solutions
Registered:

MI5
Level 94: Supreme
  • 150707 Posts
  • 645 Topics
  • 28690 Solutions
Registered:

@Blamire69 

  1. If the Gift is not received and you remain on an eligible contract, then you should contact our Customer Service team on 0800 977 7337.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 5 of 9
1,313 Views

Oxonian
Level 36: Perceptive
  • 10429 Posts
  • 256 Topics
  • 32 Solutions
Registered:

@Blamire69 

Any luck on this yet ? 

Message 6 of 9
1,157 Views

Blamire69
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Reply I received:

We're sorry to hear this. We're currently aware of a delay in the codes being sent, due to a current backlog this is taking around 45 days at the moment. However, you'll received your code soon.

Message 7 of 9
1,125 Views

jonsie
Level 94: Supreme
  • 94984 Posts
  • 611 Topics
  • 7088 Solutions
Registered:

Oxonian
Level 36: Perceptive
  • 10429 Posts
  • 256 Topics
  • 32 Solutions
Registered:

@Blamire69 

I would keep an eye on when the 45 day point is and get ready to chase O2 up. 

Please keep us updated on developments. 

Message 9 of 9
1,084 Views