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eSIM didn’t swap over to new iphone

JR1916
Level 1: Joiner
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Registered:

Hello, as above, my eSIM didn’t swap to new iPhone, how can get a new one or transfer the old one? The instructions have me going round in circles!

 

thanks

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Enlli
Level 68: Extraordinaire
  • 8419 Posts
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Registered:

You can't use the old one. You need to get a replacement from O2 and you will have to do that any time you want to move phone.

You can see if MyO2 has one waiting

Otherwise contact O2

1000008726.png

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

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Enlli
Level 68: Extraordinaire
  • 8419 Posts
  • 59 Topics
  • 1733 Solutions
Registered:

You can't use the old one. You need to get a replacement from O2 and you will have to do that any time you want to move phone.

You can see if MyO2 has one waiting

Otherwise contact O2

1000008726.png

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 2 of 2
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