Solved: Re: duplicate sim card

Anonymous · ‎02-01-2017

Hi I get a duplicate of my sim card 3 days ago. The customer told me that it should start work within next 24 hours but it doesnt. Can you help me ?

MI5 · ‎02-01-2017

Hi @Anonymous

This isn't cs so all we can advise is a sim swap http://swapmysim.o2.co.uk/

If unsuccessful, please call cs http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

jonsie · ‎02-01-2017

Is this a replacement for a lost sim? If so there may be a block on the account which you need to get customer service to remove. If it just needs to activate then again, give them a call.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎02-01-2017

Hi @Anonymous

This isn't cs so all we can advise is a sim swap http://swapmysim.o2.co.uk/

If unsuccessful, please call cs http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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