do you need to open the credit agreement email for your order to be sent to you first o2 order onlin

[ryan18]

hi everyone 

i justs ordered the new Iphone X taking out first contract with o2 i completed everything and expected my phone to be delivered next day (6 april) it never came and no email came for the order number only go the parcal numbver on MY O2 app but dispite i got my legal docments through but didn't read them, so today i rang O2 CS and i said i forgot tor read the credit agreement and sign and date and send it off back to o2 refresh, do you think the order did'nt come because i did'nt open up the credit agreement there and then so that why i haven't got my phone yet, so today i sent and signed it eoff will i be getting an order emial with my tracking number today or whenever and is the order now complete because i signed the credit agreement?

[jonsie]

I doubt very much that you will get it before Monday.

[MI5]

If phone is in stock, you should get the email today with details for delivery tomorrow, but we wouldn't know what stock o2 has. Customer services may be able to help you though.
http://www.o2.co.uk/contactus

[ryan18]

Rang customer service yesterday so don’t need to again i’m sure

[MI5]

Apologies, I didn't know if they had confirmed they had stock of the phone?

[ryan18]

Didn’t say they said order was dispatched so i dunno 😩

[MI5]

If it's been dispatched, you should have the tracking email.
Check your spam folders too.

[jonsie]

My O2 should also have been updated to dispatched with a tracking number.

[ryan18]

so after waiting 4 days of promised next day delivery my iphone x didn't turn up and live chat said that couier had no records of the phone going to them so a nice lady on o2 live chat  rang them and this was confirmed and she said she requested a new phone from the manager  would be sent out to me taking 5 working day and i also will get £34 deducted off my bill so hopefull this is all solved and i will end up with my new phone after all this hassle.

[MI5]

Should really stick to your original thread mate, but I wasn't hopeful as you didn't get the tracking email.
https://community.o2.co.uk/t5/Pay-Monthly/do-you-need-to-open-the-credit-agreement-email-for-your-or...

[Anonymous]

What’s the betting live chat don’t actually order it