Solved: Billed twice

JoshTJones · ‎09-04-2018

I have been billed teice and need to know who to contact or what to do

MI5 · ‎09-04-2018

If on a refresh contract you will get 2 bills, one for airtime and one for the device plan.
https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-does-O2-Refresh-work/ba-p/1014093
If there is an error you need to call 202 from your phone to speak to customer services.
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎09-04-2018

If on a refresh contract you will get 2 bills, one for airtime and one for the device plan.
https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-does-O2-Refresh-work/ba-p/1014093
If there is an error you need to call 202 from your phone to speak to customer services.
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎09-04-2018

Is this a new contract? If so then see the advice above. If not call customer service on 202.

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Marjo · ‎10-04-2018

Hi @JoshTJones, welcome to our community! Did you look at the advice above from our members? Do you have any further questions the community could help you with?

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