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do i have to cancel old airtime plan after upgrade to new phone and tariff

dunkymath
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Hi there

I have settled account for old device plan, but want to know if airtime plan is automatically adjusted to new device and airtime plan. Tried phoning customer services but am none the wiser..

Any help would be greatly appreciated.

 

regards

Duncan

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MI5
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@dunkymath 

If you upgraded with O2 your old contract is automatically cancelled.

If you upgraded elsewhere you will need to close your old contract by migrating your old number to it Guide: Migration & porting into O2  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
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@dunkymath 

If you upgraded with O2 your old contract is automatically cancelled.

If you upgraded elsewhere you will need to close your old contract by migrating your old number to it Guide: Migration & porting into O2  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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jonsie
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It takes 24 hours

Just done the same

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dunkymath
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thanks M15.

All sorted now.

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MI5
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You're welcome slight_smile

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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