Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 24 replies
  • 5 kudos

Resolved! Ipad

Hi we orders and iPad but realise when it went through it was 36 months instead of 12. I can’t get through to anyone how can I change this ?

Amylou1 by Level 1: Joiner
  • 6 replies
  • 0 kudos


woke up this morning to my phone saving no sim  any ideas 

Angry5000 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Cancel Contract

April 5 ends my contract I wanted to close it because I found a better offer how to do it? plus i wanted to keep the number because the network stays the same.

Marcin by Level 1: Joiner
  • 5 replies
  • 0 kudos

Disney+ upgrade

Hi, I was due an upgrade, however decided to opt for a sim only upgrade. I specifically picked a sim with the free 6 months Disney+ offer. After upgrading, it stated that I had 28 days to select my offer. I left it 48 hours before logging back in, wh...

Said you would not cut me off...but you have

Typical O2. Dunno how there customer services win so many awards. Spoke to payment management about not being cut off due to laid off because of covid19. O2 pay,ent management assured me I would not get service restricted and guess what. Service has ...


Hi I have a problem paying my bill can someone please phone me thank you

richard5 by Level 1: Joiner
  • 2 replies
  • 0 kudos

WiFi calling not working

WiFi calling has been very useful to me as I get no signal where I live however today it has switched itself off in my iPhone settings. I have tried switching it back on but it says I need to do this on my o2 account. When I go to the account it says...

Emma96 by Level 1: Joiner
  • 2 replies
  • 0 kudos


I have now paid my device off and want to reduce my tariff cost. How do I do this?

P22 by Level 1: Joiner
  • 1 replies
  • 0 kudos