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Anonymous · ‎29-08-2016

Any other suggestions in how to set this up.

I have called and spoken to O2, given the number, given the bank details etc. Still getting texts to pay by card/cheque and on my O2 still not showing direct debit, tried the chat too and not got anywhere. Can you not do it online anywhere? Never found paying a bill so difficult!!

adamtemp64 · ‎29-08-2016

Also according to the help system if no direct debit instructions are setup you have to talk on 202 to set it up you can only amend it in myo2 once setup. http://www.o2.co.uk/help/account-and-billing/how-to-pay added link

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

View solution in original post

adamtemp64 · ‎29-08-2016

When did you give o2 the derict debit details as it take time to set them up with the bank it is not instant. (especially over the weekend and on a bank holiday)

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

adamtemp64 · ‎29-08-2016

Also according to the help system if no direct debit instructions are setup you have to talk on 202 to set it up you can only amend it in myo2 once setup. http://www.o2.co.uk/help/account-and-billing/how-to-pay added link

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Cleoriff · ‎29-08-2016

For some people setting it up is instant. Mine was when I took out my first contract (it was part of the contract terms and conditions. It showed in MY O2 within a few days. However, as @adamtemp64 has said it will take longer over a weekend and bank holiday.

Until it is set up and running smoothly you will need to pay via card ...

Veritas Numquam Perit

Anonymous · ‎29-08-2016

Hi epicmummy123, it sounds like you have the same, problem i also have tried and got nowhere, chat suggested me changing my web prowser to IE, i did ie to microsoft edge, and still got nowhere.

All i wanted was change my bank details, anyway now the details are of no use, wander what they going too do?

jonsie · ‎29-08-2016

Call 202 between 8.00 and 8.30am.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Bambino · ‎29-08-2016

Preferably not on a Bank Holiday weekend.

I DO NOT WORK FOR O2

MI5 · ‎29-08-2016

What happened to the DD set up when you took the contracts out?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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