data reset on shared tarrif

[Anonymous]

Hi all,
I seem to be a victim of the issue with data allowances not resetting at the end of the month.

Does anyone know how prevalent this problem is and how to fix it?

Many thanks

[Anonymous · Accepted solution]

Account enquiries are through o2 Customer Services Link http://www.o2.co.uk/contactus

They re open tomorrow.

Please do not use Live Chat for this.

[Cleoriff]

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@Anonymous wrote:
Hi all,
I seem to be a victim of the issue with data allowances not resetting at the end of the month.

Does anyone know how prevalent this problem is and how to fix it?

Many thanks

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It is quite common as we have seen from recent threads about Shared Data. Its a website error and you will have to contact O2 Cs to reset your allowance.  It appears once they have done this is causes no further problems...(though I would advise you to keep checking)

[MI5]

It seems to be a common problem.
CS will sort it out for you.

[Anonymous]

Thanks for the info guys, I made the mistake of trying to get live chat to sort it! Will call Centre tomorrow and post the outcome.

Ta

[Anonymous]

Happy to help.

[Cleoriff]

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@Anonymous wrote:
Thanks for the info guys, I made the mistake of trying to get live chat to sort it! Will call Centre tomorrow and post the outcome.

Ta

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Good luck. I am sure they will sort it for you...:smileywink: