customer

[tomh23]

Hi, im trying to get in contact with o2, im currently furloughed and my bill date is coming up soon. i have not recieved payment from the gov yet. everytime i call 202 it gets me no where and just says there only dealing with urgent matters, bye and then the call dis connects?? 

[jonsie · Accepted solution]

Keep trying

Guide: Coronavirus Community Help and Support 

[Bambino]

@tomh23 

You need to speak to the payment management team

You can reach the Payment Management team on 0800 902 0217. It’s a free call

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best time to try is 8 am

[tomh23]

called this number, pressed one for calling on current number, then they sent a text with my current minutes left etc, then  they said press 2 for anything else billling related. and then said were only dealing with urgent matters, bye. ?