Getting a bit desperate on things to try...so fingers crossed...
I've not yet found these symptoms mentioned elsewhere - so here goes. The short version is that, I have virtually no service whilst roaming in Europe (not tried further afield for a long time). At best I can very briefly get some data, but can never send/recieve SMS or make calls (if relevant it's a Galaxy S9).
I've had this issue in various countries in Europe always the same issue/symptoms (at least France, Ireland, Spain, Finland). At the same time (and the same locations) - my wife (also an O2 customer) has absolutely no problems at all.
From various forum posts/articles elsewhere I've tried a few suggestions.
If I manually setup a new APN with settings found online - then I can manually search for a network. Maybe 1 in 5 times I can connect to a network (the rest of the time it responds with "failed to register").
If it connects, then I will have a short period of mobile data use (at most approximately 2 minutes) before it appears to drop the connection again. However, even during that time I am unable to make call or send/receieve text messages.
Resetting the network settings leaves me with the standard mobile.o2.co.uk Pay Monthly APN which never allows network registration so can't do anything. So I have to manually add a duplicate. The default one works absolutely fine when in the UK (as does the manually created duplicate).
Choosing to automatically find a network never results in a successfull connection.
I've tried a few times with cust serv/tech help but they've only suggested the obvious stuff (and frankly after repeating myself for the 3rd time and then getting disconnected from the chat whilst waiting for a response - I've not got enough stamina to sit through that again). I'm lead to believe that my account has no blocks/issues/services disabled that should prevent this from working.
Has anyone heard of similar symptoms or have some new ideas to try? I'm off to Malta in a few weeks so can try roaming again - if it still can't be resolved then I feel a little like my hand is forced into trying a different provider (last resort having been broadly happy with O2 for many years and could do without the hassle of changing).
Cheers
...oh and I agree..
