complaint balance

[hoppy1948]

on wednesday 20th sept 2023 i received a text telling me i needed to top up before 21st..so i topped up £10.. then on thursday i received a text telling me i needed to top up againi contacted o2 cust service and was told they had made a mistake and my credit would be added to allow my top up..this didnt happen and i was forced to top up a further £10....this is bad service..resulting in me having to top up £20 to get £10 of credit...please amend this..

[madasaf1sh]

@hoppy1948 

This isnt customer services, but a customer to customer community,

You will need to contact o2, on 4445 or send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)