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Anonymous
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clearing a call bar

i am abroad and have long important calls to make. after the last one, last night , i find my phone has a call bar put on it.  i am on a 13 hour time zone difference and there is no contact or live chat.  i ahve accelerated payment of last bill .  anything else i can do to get call bar lifted

Posts: 73,283
Topics: 688
Registered: ‎14-01-2013

Re: clearing a call bar

[ Edited ]

@AnonymousThe only way to get the bar lifted is by making a call to customer services (not live chat)  You will have to borrow a phone or use a landline. The number to call from abroad is in this link https://www.o2.co.uk/contactus  

On contract the number is

From abroad+44 3448090202 

On PAYG the number is

From abroad+44 7860 980 202 

*The Game Is On*


Anonymous
Posts: 0

Re: clearing a call bar

thanks.  does not help that they are not 24/7 and my next call is before they open.  but appreciate advice

Posts: 73,283
Topics: 688
Registered: ‎14-01-2013

Re: clearing a call bar

@AnonymousThey open in 7 hrs from now... 8am UK time. Between then and 8.30am is the best time to call.

At a push you could try live chat but they aren't particularly good with account based issues. Speaking directly to someone is the best way to go

*The Game Is On*


Anonymous
Posts: 0

Re: clearing a call bar

thanks.  very challenging to find when live chat opens but if it is earlier will try them first and hope. 

Posts: 73,283
Topics: 688
Registered: ‎14-01-2013

Re: clearing a call bar


@Anonymouswrote:

thanks.  very challenging to find when live chat opens but if it is earlier will try them first and hope. 


Usually same time..See here

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Business),CASE=55829

*The Game Is On*


Posts: 70,351
Topics: 548
Solutions: 3,428
Registered: ‎04-01-2009

Re: clearing a call bar

If this is due to a late payment then there is nothing you can do. The phone won't be reconnected until the payment clears.

This would also apply if outgoing calls were restricted until a payment had been cleared if the issue was because of an unusually large amount in excess of your normal monthly bill. O2 would have requested a lump payment to ensure you could meet your further costs.

All I can suggest is you use Skype to make the calls. It's cheaper over wifi and the other party doesn't need to have Skype as you can call landlines or mobiles if you add credit.

Community Manager
Posts: 5,854
Registered: ‎23-07-2014

Re: clearing a call bar

Hi @Anonymous, just wanted to check how you're getting on with this since you last posted, and if everything turned out ok in the end?

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Anonymous
Posts: 0

Re: clearing a call bar

resolved; thanks

Posts: 70,351
Topics: 548
Solutions: 3,428
Registered: ‎04-01-2009

Re: clearing a call bar