claim

[Izabela1]

The phone contract with IM DEBTBUSTERS LTD has expired on several numbers. We officially ended cooperation in 2021. Why do you keep sending me bills to iza6elka**Personal info**? And how much you have to give me, because I paid everything until last month, and I don't use the service anymore. If you don't help me please direct phone number to file a complaint

[Cleoriff · Accepted solution]

Hi @Izabela1 

If you wish to make a complaint then follow this guide

https://www.o2.co.uk/how-to-complain 

You can also get help from Resolver. Linked to at the bottom of the page.

[gmarkj]

Contracts don't just expire @Izabela1 - they have a minimum period, but then continue on a rolling basis until they are cancelled.

You need to tell o2 that the numbers are no longer required.

The reason you are getting bills is because your details were given to o2 when joining.