Solved: changing tariffs%20through%20carphone%20warehouse

KB1961 · ‎10-12-2019

I am switching tariffs but still with O2. I'm doing this through Carphone warehouse and have been sent a new sim. how do I

1) keep my number as it looks like the new sim has a new number.

2) keep all the data I have on the phone (photos, contacts etc.)

3) make the switch, does my old tariff stop automatically if that makes sense.

Thanks in advance for any help!

MI5 · ‎10-12-2019

@KB1961

Just call customer service Guide: How to find help & contact O2 and ask them to migrate your old number to new contract.

Your stuff on the phone won't change.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎10-12-2019

@KB1961

Just call customer service Guide: How to find help & contact O2 and ask them to migrate your old number to new contract.

Your stuff on the phone won't change.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎16-12-2019

Hi @KB1961 , how are you getting on with this? Did you manage to sort out everything with your tariff change? Have any additional questions the community could help with?

O2

changing tariffs%20through%20carphone%20warehouse

EU roaming - St. Martin

Delayed payment

Age verification

Australia

Need to subsribe my amazon prime