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changing name

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Camila
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on ‎24-03-2022 10:21

on ‎24-03-2022 10:21

Hello I have a monthly account that my ex husband uses for three years, and now we are getting divorced, and I would like to pass the number that is in my name to the name of what is the best way to do it.

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MI5
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on ‎24-03-2022 10:29

on ‎24-03-2022 10:29

@Camila 

Your ex would need to apply for his own contract and pass the credit checks.

Once done, you can migrate the number to the new contract.

Guide: Migration & porting into O2  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎24-03-2022 10:29

on ‎24-03-2022 10:29

@Camila 

Your ex would need to apply for his own contract and pass the credit checks.

Once done, you can migrate the number to the new contract.

Guide: Migration & porting into O2  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Camila
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on ‎24-03-2022 10:43

on ‎24-03-2022 10:43

But he has a phone contract on that number and the problem with that

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MI5
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on ‎24-03-2022 10:56

on ‎24-03-2022 10:56

@Camila 

You can't just change the ownership.

The only was is as described so the current contract in your name must be ended.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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