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changing device and ordering esims for it

Alpha_Omega
Level 1: Joiner
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on ‎15-05-2024 10:19

on ‎15-05-2024 10:19

I have bought an unlocked Galaxy Note20 Ultra 5G double esims(virtual) not from O2. Having trouble changing device in myO2 as well as contacting O2 to order esims and configuring up new phone...thanks

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MI5
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‎15-05-2024 10:31 - edited ‎15-05-2024 10:35

‎15-05-2024 10:31 - edited ‎15-05-2024 10:35

@Alpha_Omega 

You can request an esim through your myo2.

MI5_0-1715765722627.jpeg

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Enlli
Level 67: Unsung hero
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on ‎15-05-2024 10:46

on ‎15-05-2024 10:46

You may well have to wait for the device to change in MyO2. Once connected it took 3 months for O2 to catch up.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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