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Posts: 84,706
Topics: 580
Solutions: 4,326
Registered: ‎04-01-2009

Re: cancellation

@Anonymous wrote:

I have been a customer with O2 for about 10years, give or take. I do expect some level of decency when needing them to deal with any of my enquiries. Is that too much to ask?

Not at all. Unfortunately you couldn't pick a worse time to contact customer service as you probably realise but I'm not trying to make excuses for them. Incidently after reading your initial post I tried online chat and got through ok?

Posts: 117,654
Topics: 576
Solutions: 16,538
Registered: ‎04-04-2012

Re: cancellation

If you are using an iPhone or iPad you need to force desktop mode in Safari to get live chat to work and disable any pop up blockers.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)