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Anonymous
Posts: 0

PAC transfer issues

My number was due to be ported this morning but nothing has happened.

Rang customer services who say there was an error and it was affecting all networks.

Does anyone know is this is true? They started the transfer at 11am but it didn't work.

Any insight?
Anonymous
Posts: 0

Re: PAC transfer issues

My phone was supposed to be ported today too. Didn't happen. This could explain why....

Posts: 117,566
Topics: 575
Solutions: 16,502
Registered: ‎04-04-2012

Re: PAC transfer issues

I did hear that giffgaff (part of o2) were having similar problems today, so I'd say it was true.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 84,706
Topics: 580
Solutions: 4,326
Registered: ‎04-01-2009

Re: PAC transfer issues

Your posts are the first we have heard of this. Maybe one of the O2 staff who post in a private capacity can shed more light on this.

Anonymous
Posts: 0

Re: PAC transfer issues

Thanks all. I can't log into the myo2 app any more. Says I don't have an account. But I was using it earlier.

Weird.
Posts: 117,566
Topics: 575
Solutions: 16,502
Registered: ‎04-04-2012

Re: PAC transfer issues


@Anonymous wrote:
Thanks all. I can't log into the myo2 app any more. Says I don't have an account. But I was using it earlier.

Weird.

Sounds like it's started now then?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: PAC transfer issues

Let's hope this clears after midnight for you which is when typically accounts refresh.

If not your only recourse is to again speak to support at both networks.

Let us know how you get on.
Anonymous
Posts: 0

Re: PAC transfer issues

I hope so. Nothing obvious happening.

I was getting a code 36 error in the android app, so I cleared cache and trieste log in. But says no account..
Posts: 84,706
Topics: 580
Solutions: 4,326
Registered: ‎04-01-2009

Re: PAC transfer issues

Posts: 117,566
Topics: 575
Solutions: 16,502
Registered: ‎04-04-2012

Re: PAC transfer issues

Thread here about that error code http://community.o2.co.uk/t5/Apps/My-O2-App-gives-Error-code-36-unlinked-MSISDN/m-p/550528#M423
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)