cancel contract

[margaret1111]

I have been trying since Nov 10th to get my mobile working with 02 I have my PAC number they just can't seem to activate my new sim and transfer number, i have spent hours on line and numerous chats on line they keep saying sending a message t[o xxxxxxxxxxxxxx  my mobile but i cant read the code or message because its not working 

how do i cancel my contrat i have not paid my first bill yet

[MI5]

@margaret1111 

You need to call O2 and cancel under the change of mind policy, or else you will be charged 

https://www.o2.co.uk/help/device-and-sim-support/our-change-of-mind-policy

Numbers here Guide: Coronavirus Community Help and Support 
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

But I can also ask @O2Emma to see if she can help with your PAC.

[O2Emma]

Evening @MI5 i will take a look into it thanks.

[O2Emma]

Hi@margaret1111 I will need to private message you.