Re: cancel contract within the 14 days

JaniceJ · ‎30-03-2020

HI 8 days ago i bought a pay monthly 12 month contract sim only for my mobile 4g wifi and no i want to cancel it. Its within the 14 days but I cannot get through on the phone as there is limited staff and i cant find it on the app or online to be able to cancel it . Please help - i have facebook messaged and sent message on twitter but no replys

jonsie · ‎30-03-2020

Help here @JaniceJ

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

JaniceJ · ‎30-03-2020

Yes i have found that but if you read it you have to contact them and currently with the virus there is limited staff and only dealing with emergency calls for lost phones - and you cant get through anyway

MI5 · ‎30-03-2020

@JaniceJ

Just choose that option to get through.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

JaniceJ · ‎30-03-2020

ok I will give it a try and hope they can help me - thanks

MI5 · ‎30-03-2020

Good luck

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

JaniceJ · ‎30-03-2020

all sorted - thanks so much

jx

MI5 · ‎30-03-2020

Good news

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

1Ryan1 · ‎30-03-2020

I'm in the same position and can't get through and have tried an emergency option and I still can't get through. Is there any form of email anyone knows of please?

MI5 · ‎30-03-2020

No email, sorry.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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