cancel contract within the 14 days

[JaniceJ]

HI 8 days ago i bought a pay monthly 12 month contract sim only for my mobile 4g wifi and no i want to cancel it. Its within the 14 days but I cannot get through on the phone as there is limited staff and i cant find it on the app or online to be able to cancel it . Please help - i have facebook messaged and sent message on twitter but no replys

[jonsie]

Help here @JaniceJ 

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

[JaniceJ]

Yes i have found that but if you read it you have to contact them and currently with the virus there is limited staff and only dealing with emergency calls for lost phones - and you cant get through anyway 

[MI5]

@JaniceJ 

Just choose that option to get through.

[JaniceJ]

ok I will give it a try and hope they can help me - thanks 

[MI5]

Good luck

[JaniceJ]

all sorted - thanks so much 

jx 

[MI5]

Good news

[1Ryan1]

I'm in the same position and can't get through and have tried an emergency option and I still can't get through. Is there any form of email anyone knows of please?

[MI5]

No email, sorry.