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So, no less than 5 days after my tablet mobile broadband contract begins, I notice O2 are running a "double your data" promo for tablets.
Well, I'd certainly rather have 2gb on the tablet than 1gb and considering I'm within the 14 days I'd thought I'd ring up and give it a try.
After being cut off twice, I thought I'd give a try to Retentions,
Explained the length of time I'd had tariff, explained the offer... "oh yeah, Customer services can change that for you, just a simple tariff swap, I'll put you through"
Cut off.
Ring again and explain to customer service the above, they offer to increase data with a price increase. I explain again the offer, and that it's only a 5 day old connection, and that Retentions told me it was a simple swap.
"Oh, I'll take a look and call you back"
They did call back,
First they told me it wasn't available on that device, I explained it was and is a selling point on the main page.
Then they told me the tariff is not upgradeable, I said I don't want it upgrading, I want the data swapped for the new allowance shown on the site less than a week after connection.
Them they told me: and I emphasise...
"You can return the tablet, cancel the contract and reorder the tablet to get the promotion"
What?!?
O2 would rather lose money on the returned tablet, in order to then send out a different one because they won't do it on a currently running but still new connection?
Mental.
Well, I'd certainly rather have 2gb on the tablet than 1gb and considering I'm within the 14 days I'd thought I'd ring up and give it a try.
After being cut off twice, I thought I'd give a try to Retentions,
Explained the length of time I'd had tariff, explained the offer... "oh yeah, Customer services can change that for you, just a simple tariff swap, I'll put you through"
Cut off.
Ring again and explain to customer service the above, they offer to increase data with a price increase. I explain again the offer, and that it's only a 5 day old connection, and that Retentions told me it was a simple swap.
"Oh, I'll take a look and call you back"
They did call back,
First they told me it wasn't available on that device, I explained it was and is a selling point on the main page.
Then they told me the tariff is not upgradeable, I said I don't want it upgrading, I want the data swapped for the new allowance shown on the site less than a week after connection.
Them they told me: and I emphasise...
"You can return the tablet, cancel the contract and reorder the tablet to get the promotion"
What?!?
O2 would rather lose money on the returned tablet, in order to then send out a different one because they won't do it on a currently running but still new connection?
Mental.
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@viridis wrote:
That went as expected...
Did you keep a copy of the transcript?....(For a laugh) 
Edit...too late ..you did and posted before me....lol
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info: ryan has left the chat
Not at all surpised...and what an absolutely idiotic state of affairs....
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It's OK, I'll just tether the living crap out of my 20gb from the s6.
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@viridis wrote:
It's OK, I'll just tether the living crap out of my 20gb from the s6.
That's the way to do it...
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- 13557 Posts
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Yeah, a solution too
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@MI5 wrote:
How indulgent.....
Half day ...innit...
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Right, on strike now.
Bloomin takin the urine outta me.
Humph
Bloomin takin the urine outta me.
Humph
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You give it you need to be able to take it.....
.gif)
