- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 01-02-2021 20:10
Help please?
I have a device on another account with O2 (i don't know the details as this was set up years ago) and i want to merge it with my other 2 phones on another O2 account. I have selected bring in other devices and had the code sent to me but this does not work and i cannot seem to find a link to any online chat to help.
Getting frustrated now
Any help would be appreciated
Thanks
Solved! Go to Solution.
Accepted Solutions
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 01-02-2021 20:12
You'll need to call customer service to get a new login for the account.
Numbers here Guide: Coronavirus Community Help and Support
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 01-02-2021 20:12
You'll need to call customer service to get a new login for the account.
Numbers here Guide: Coronavirus Community Help and Support
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- 2 Posts
- 1 Topics
- 0 Solutions
on 01-02-2021 20:19
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 01-02-2021 20:19
- 152383 Posts
- 651 Topics
- 29084 Solutions
on 01-02-2021 20:29
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 01-02-2021 20:29
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

