billing confusion

[Anonymous]

Ok, so i am now totally confused. 24 months ago i took out a pay monthly contract with o2 to buy a Samsung Galaxy S4. I have been paying around £38 a month since which was to cover price of phone and get my call time/text/data tariff. Last month the contract was finished. I did not need to upgrade phone as i am quite happy with the Samsung S4. So i was expecting the monthly bill to drop by £20. It never. This months bill came in at £38.40. No change at all. After a long talk on line chat with a helper i was still perplexed. They claim i am still on same tariff as always which is £38. So how has the cost of the Samsung phone been paid for over the last 2 years?

  They knew i had not taken out an upgrade at end of contract so why was my bill not a lot less. I was expecting it to be £18 to cover tariff seeing as how phone is paid for. They told me i had to "upgrade" to SIM only deal in order for any change to happen. Crazy, like i mention bill stayed same so how is this. Again, who paid for the phone itself if i am on same tariff at £38

[MI5]

Were you on a refresh tariff?
If so, your assumption is correct.
If you were on a standard tariff then you must now drop to a sim only deal to see any savings as your current tariff will just run on as is.

[perksie]

This is why O2 Refresh tariffs were brought in, to stop this happening, so as MI5 suggests you may have been on an earlier tariff.

[MI5]

Check in your My O2 http://www.o2.co.uk/myo2 to see if you are on Refresh or not ?

[Anonymous]

Just a thought, did you take the contract out with CPW or O2 directly because CPW only do standard 24 month contracts, only O2 themselves do refresh exclusively

[Anonymous]

i have just had the same problem my two year contract has just ended i was paying 20 pound a month for the phone and 12 pound a month for air time so was expecting this months bill to be just 12 pound and they have just billed me for one hundred and one pounds crazy they are saying i went over the minuets but in all the two years i have had the phone i never went over once now i cant even upgrade very dissapointed with this company this is the thanks i get for being a loyal customer for two years hope someone can sort this problem as it is extreamly unfair x

[MI5]

You can check your usage in your MyO2 http://www.o2.co.uk/myo2

[jonsie]

You can break down the minutes and numbers called in My O2. Two or three instances recently where a call hasn't been terminated by one of the parties.