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being charged for group texts when I have a unlimited text contract

Dess
Level 1: Joiner
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ok. My last bill had an extra £9.73 text charges on it...  £9.15 of which are listed as picture messages..  MMS... I'm guessing this clause is in my contract somewhere...  but it's so sneaky!!  why do that? I haven't sent any pictures last month..  what's the problem with seending group texts? NOT HAPPY CUSTOMER!!!!

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MI5
Level 94: Supreme
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O2 state no more than 5 recipients or texts may convert.
You can turn off MMS on some handsets to prevent this and also some general help here https://community.o2.co.uk/t5/Other-Products-and-Services/Accidental-MMS-Sending-and-How-to-Avoid-it...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
O2 state no more than 5 recipients or texts may convert.
You can turn off MMS on some handsets to prevent this and also some general help here https://community.o2.co.uk/t5/Other-Products-and-Services/Accidental-MMS-Sending-and-How-to-Avoid-it...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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