Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Has anyone made a order and not heard anymore

Hi have ordered Saturday evening and paid for 4.99 delivery and not heard anything more or had a despatched email.. finding it weird and don’t know how to contact Anyone

Resolved! Insurance vs AppleCare with Switch Up?

Hi there, hope you are all well and can help me understand this situation:I have recently (less than 1 month ago) upgraded and got a new iPhone, and with a plus plan I also got the Switch Up option. As every apple products, it recommends I activate A...

Porting

We are having terrible problems porting a number. We arranged for two numbers to be ported on Monday and despite receiving no notification it was going to happen the porting started on Tuesday. One of the numbers was porting to an esim and after bein...

Resolved! Lol at O2's fantastic stock updating

11:59 place order that is "in stock and available to collect from my local store TODAY. "11:59 + 5 seconds.... O2: Hello RYAN. Sorry, there's been a problem with your order, and it's not going to be ready today. We're working hard to fix this and We'...

Resolved! New Replacement Sim Not Working

Hi all, I lost my iPhone this weekend, and I ordered a new one by signing up for a new monthly iPhone contract. I received the new iPhone and a sim card this morning, however, when I come to use the sim card it isn't registering or working at all. Ca...

Resolved! VAT receipts

How do we get VAT receipts as a personal customer? every time I have to phone 202 and request this which is very time consuming, frustrating and a waste of everyones time. All 02 need to do is write the VAT number at the bottom of the bills and as th...

Resolved! Pay for new device and cancel airtime plan.

Can I pay off a new device purchased yesterday and cancel the airtime plan?

Resolved! 83201 Text Reservation??

Hi there, Im a Pay monthly customer of many years. Just had a random text from 83201 saying that 'your reservation (lots of numbers) for an Apple Iphone 5c has been created' Thats nothing of my doing, so i rang 202 instantly smelling a hoax & the exc...

Resolved! Charged for data whilst on O2 Roaming

You've nearly hit your 50MB/£51.50 limit. If you want to use more you'll need to increase your monthly spending limit to £120 (200MB) by texting DATALIMIT200 to 23336. For terms see o2.co.uk/termsI’m actually using O2 Roaming so don’t understand this...

Resolved! Poor signal quality on outgoing calls only

Not sure if anyone else is having this issue but 90% of my outgoing calls are really bad quality and keep cutting out constantly on the call. But when I ask the person to call me back I can here them clearly. It only happens when I call out but not w...

O2

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