Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Bill and Customer service

I've had a sim only deal which I ordered on the 2/12/2021+ my SIM was blocked from calls, Text and data until the 6/01/2022! When I rang it said my bill was £16(which is correct pmth) Went to use the phone and I apparently still owed £36+? Phoned and...

Resolved! Phone been cut off!

I have had a letter come through to pay £30 and o2 have said they have shut off my services? I can’t make calls or anything, I don’t understand why when I’m up to date with my payments! I can’t get through to o2 because my phone lines have been shut ...

Resolved! Phone order is late

I ordered a new phone on the 12th October when o2 PHONED ME AND OFFERED ME IT. was promised it would arrive within 4 weeks. And it’s almost six weeks and it isn’t here yet ? Still saying out of stock. And I can’t seem to speak to anyone about this ?

Resolved! sim only monthly

Hi, I recently tried to get a better deal on a new sim only but something went wrong in the process, so I logged into my account and tried to see information on my monthly plan , no information available only shows my monthly cost at £0.00 but my bil...

Resolved! Why has o2 set up a new direct debit?

It seems to mention Volt o2 travel

Resolved! Cracking screen

The screen on my Samsung flip is cracking. It's mot 12 Months old yet. Can I get a replacement?

Resolved! Item not received

Hi , I ordered a Nintendo switch I choose the day of delivery but for some reason I didn’t receive it and I wasn’t sent a tracking number or a attempt to deliver note . On o2 says I won’t be able to track if it’s not a device but how can you not trac...

Resolved! New Direct Debit from Telefonica

On top of my existing Direct Debit I’ve just received notification of a new one. What is this for?

Resolved! Will my contract get renewed automatically?

Hi all, Due to family reasons, I had to leave the UK and will be away for couple of months. My contract is soon coming to an end and wanted to know whether if my contract gets renewed automatically? I wish to not renew my contract until I come back. ...

Voice mail

I have a couple of voice mails but can't ring it just says call ended straight away ? This also happens when ringing 202 or the 1750 ( or similar number )

O2

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