Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 237491 Views
  • 2 replies
  • 2 kudos

Resolved! No service

I got a sim swap Sunday 6th November. I’ve spoken to customer service and this should have taken no more than 5 days according to them. I’ve tried turning the phone on and off, resets the lot. Still no joy. Any advice is appreciated

Helpme99 by Level 1: Joiner
  • 385 Views
  • 1 replies
  • 0 kudos

Resolved! Hard search Nonsense

opened up 2 personal accounts with o2 (SIM only, 1 for myself one for my wife) in the last 2 weeks. I now find my credit score has been reduced following a hard search by 02.Adding insult to injury the 2 numbers I have now were pulled across from an ...

MCW14 by Level 1: Joiner
  • 2206 Views
  • 4 replies
  • 0 kudos

No signal

Hi having issues with signal in my area and cannot accept calls. I am paying for a monthly service I am not receiving. I have checked the signal checker and it does say there is a signal problem.

Cwils by Level 1: Joiner
  • 384 Views
  • 1 replies
  • 0 kudos

Resolved! Failed Credit Check

I applied for a contract as a new O2 customer on 31/10/22 but failed the credit check but wasn't sure why. The next day I went on to O2 chat and was advised to call Equifax to check my credit report. I did this and had a credit report done and they a...

Meg6 by Level 1: Joiner
  • 2055 Views
  • 3 replies
  • 0 kudos

Resolved! No Service after porting

Hi, I am a new o2 customer and have had a nightmare since joining. They sent out a physical sim card which worked but i needed an esim, a pack was sent out but it would not register, and then became invalid. I had to go into a o2 store who gave me a ...

pau1200 by Level 1: Joiner
  • 807 Views
  • 3 replies
  • 0 kudos

Resolved! Return email not arrived

Hi there, submitted a return request earlier today. but nothing has come into to my inbox nor junk. can anyone help? Cb

Resolved! Crossed lines

I've been experiencing a crossed lines issue all day. Everytime someone tries to call me, the call goes through to someone else and it never comes through on my phone. This has been happening with incoming calls from both local UK and international n...

Amber86 by Level 1: Joiner
  • 393 Views
  • 1 replies
  • 0 kudos

Resolved! Direct debit

I want to pay the rest of my monthly instalments for an item now but don’t know how, can someone let me know if that is possible as I’m relocating and closing my bank account

Ollie04 by Level 1: Joiner
  • 366 Views
  • 1 replies
  • 0 kudos

International student phone contract

Hi I am a international student recently started course here. Want to get iphone with contract. Recently opened uk bank account. Is it possible to get a phone contract ?

prag by Level 1: Joiner
  • 1475 Views
  • 3 replies
  • 0 kudos