Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Lol at O2's fantastic stock updating

11:59 place order that is "in stock and available to collect from my local store TODAY. "11:59 + 5 seconds.... O2: Hello RYAN. Sorry, there's been a problem with your order, and it's not going to be ready today. We're working hard to fix this and We'...

Resolved! New Replacement Sim Not Working

Hi all, I lost my iPhone this weekend, and I ordered a new one by signing up for a new monthly iPhone contract. I received the new iPhone and a sim card this morning, however, when I come to use the sim card it isn't registering or working at all. Ca...

Resolved! VAT receipts

How do we get VAT receipts as a personal customer? every time I have to phone 202 and request this which is very time consuming, frustrating and a waste of everyones time. All 02 need to do is write the VAT number at the bottom of the bills and as th...

Resolved! Pay for new device and cancel airtime plan.

Can I pay off a new device purchased yesterday and cancel the airtime plan?

Resolved! 83201 Text Reservation??

Hi there, Im a Pay monthly customer of many years. Just had a random text from 83201 saying that 'your reservation (lots of numbers) for an Apple Iphone 5c has been created' Thats nothing of my doing, so i rang 202 instantly smelling a hoax & the exc...

Resolved! Charged for data whilst on O2 Roaming

You've nearly hit your 50MB/£51.50 limit. If you want to use more you'll need to increase your monthly spending limit to £120 (200MB) by texting DATALIMIT200 to 23336. For terms see o2.co.uk/termsI’m actually using O2 Roaming so don’t understand this...

Resolved! Poor signal quality on outgoing calls only

Not sure if anyone else is having this issue but 90% of my outgoing calls are really bad quality and keep cutting out constantly on the call. But when I ask the person to call me back I can here them clearly. It only happens when I call out but not w...

Owed £370 for a month now O2 Cus see manager confirmed payment in 7days £0 the payment next bill £0.

Money owed to me weeks past now after complaint escalated still waiting for payment to my bank £400 owed for weeks now complaint escalated it off while asking managers name in South Africa the most abysmal customer service I’ve ever had and it’s stil...

Resolved! Insurance taking over 2 days to process my claim.

I recently lost my new iPhone and have submitted a claim via o2 insurance. I submitted the claim last Friday (9 dec) and was told it would take up to two working days to process my claim and that it had been passed to the claims validation team. Afte...

Resolved! Missing sim card

Ordered a new O2 SIM card last Saturday and it’s now Friday but still hasn’t arrived. I thought maybe Monday or Tuesday because of the weekend but nothing. Was next day delivery and have checked mail everyday. Meanwhile O2 charged me the first monthl...

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