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Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by • Level 1: Joiner
  • 21950 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 210869 Views
  • 2 replies
  • 2 kudos

Resolved! Phone cut off

I’ve paid my bill but my phones still not back on yet and it’s been a few days

Sarah41 by • Level 1: Joiner
  • 231 Views
  • 1 replies
  • 0 kudos

Resolved! O2 travel

I’ve got O2 travel which includes South Africa I think. Yet stil I got a message about charges and fees for calls, texts and MBs. Can someone help clarify?

132 by • Level 1: Joiner
  • 314 Views
  • 1 replies
  • 0 kudos

Resolved! Upgrade

I’m due an upgrade on the 8th from the sim only contract so can I go into a store and ask for it or do I have to do it online

Jason1999 by • Level 1: Joiner
  • 337 Views
  • 1 replies
  • 0 kudos

My O2 is showing as Bill Paid, when I know it hasn't been paid, and won't let me pay them anything.

I've included a screenshot of what I can see when I log into my O2 account - now I know I have not paid £32.13 nor £27.12 - as there is no trace of this on my bank account, and I just know personally I've not made any payments. However, I know I did ...

Resolved! Call log history retrieval

Hi, how do I recover historical call log activity from my phone?I would like to accsess year 2021 and 2022 todate.

Max84 by • Level 1: Joiner
  • 412 Views
  • 1 replies
  • 0 kudos

Resolved! Upgrade

Just ordered an upgrade but they have put wrong colour on order and i cant get in gouch to ask to get it changed before despatched ?

ConnieMag by • Level 1: Joiner
  • 314 Views
  • 1 replies
  • 0 kudos

Resolved! Data won't work

I upgraded today and my data won't work. I have tried using the guide on the O2 website, I have turned my phone off and on again, I have reset my phone and it still won't work. Anyone got any suggestions?

MA6 by • Level 1: Joiner
  • 250 Views
  • 1 replies
  • 0 kudos

Resolved! Can’t make calls or use internet

Since around 3pm I have been unable to dial out and make calls or use my internet and my voicemail is unavailable. can anyone help, I have reset network settings and turned my phone on and off but haven’t resolved the issue.

Resolved! Phone charger

Just upgraded to iPhone 13 pro, opened the box and no phone charger!

Lufc74 by • Level 1: Joiner
  • 337 Views
  • 2 replies
  • 0 kudos

Resolved! Number for iMessage and FaceTime expiry

I recently bought a sim only contract and once I put the sim in, I was told that I had 30days to use my old number for iMessage and FaceTime before it expires. This was because my old number that I wanted to keep still hadn’t been transferred to O2. ...

Stefanie by • Level 1: Joiner
  • 5118 Views
  • 1 replies
  • 0 kudos
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