Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Number transfer

I bought a payg sim for the memorable number and requested it be transferred to my monthly contract last night. Any idea how long this will take?

Resolved! O2's Bank

Is it true that O2 has changed it's bank. I would like confirmation as I've received an eMail to inform me that a new Direct Debit is being set up. Thanks.

Resolved! new sim only monthly contract - once you insert sim does it automatically change the number over

Order a new sim only contract - SIM arrived and put in phone. I provided the pac code as part of the order details so will the number now be swapped form ee to o2?

Resolved! QR code and activation code

Hi,I bought Galaxy Watch 3 LTE and when try to connect to network via phone my phone ask me for QR code or activation code. Where I can find codes, please.

Resolved! Claim Fitbit versa 4

Hi I upgraded to a Google pixel 7 on 28/12/22 how do I claim the Fitbit versa 4 please

Resolved! Sim not provisioned

Hi..I have recently got a "sim not provisioned" message on my fone. I have been to my O2 shop twice now..each time they put a new sim in..I was told to wait 24hrs in both cases for the new sim to work..Still not working...I have been without data and...

Resolved! Cancel my contract

Within the past 14 days I switched from PAYG to pay monthly, staying with o2. I have now changed my mind. How do I cancel this and stay as PAYG?

Resolved! Late payment charge.

I have a direct debit set up which O2 are incapable of using. I have a late payment charge. Plus my direct debit amount believe it or not shows the late payment charge on it !. I had to pay my bill manually because of O2s error. Trying to get on to a...

Resolved! Airtime contract

Is my airtime on a contract basis?

Resolved! Uswitch's O2 discounted SO plans and tarrifs - are there any catches?

Hi, Could anyone please shed some light on the above? My questions are around service quality in comparison to buying directly from O2 ; for e.g - Will O2 apply any throttling for uswitch acquired accounts?- Are voice calls routed through the same Vo...

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