Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Lost my simcard

Hi I’ve lost my simcard and just want to get a replacement with the same plan and same number

Resolved! International calls on volt package

I have the volt sim package and want to make international calls (included in package). When I tried it wouldn’t let me. Do I need to do something before I can do this?

Resolved! Volt

I have been told I can’t have volt features as Virgin Media is not available at my address, how is it that I have been using Virgin for broadband for the past 3 years

Resolved! Keep my number

Hi my contract is over and I would like to keep my number

Resolved! CALLING MOBILES/LANDLINES FROM WITHIN EUROPE ZONE

When in - say - Republic of Ireland can I text/call landlines or mobiles in the Republic of Ireland as well as calling the UK as part of my package? Can I use data up to my limit? I pay monthly with a 20Gb data limit.The following has been copied fro...

Sharing data

Hi, I have two accounts and would like to share my data

Resolved! Phone cut off

I’ve paid my bill but my phones still not back on yet and it’s been a few days

Resolved! O2 travel

I’ve got O2 travel which includes South Africa I think. Yet stil I got a message about charges and fees for calls, texts and MBs. Can someone help clarify?

Resolved! Upgrade

I’m due an upgrade on the 8th from the sim only contract so can I go into a store and ask for it or do I have to do it online

My O2 is showing as Bill Paid, when I know it hasn't been paid, and won't let me pay them anything.

I've included a screenshot of what I can see when I log into my O2 account - now I know I have not paid £32.13 nor £27.12 - as there is no trace of this on my bank account, and I just know personally I've not made any payments. However, I know I did ...

O2

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