Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Complain team

I was complain I didn't use your service for 27 days oredey I pay my air time and my direct debt active

Resolved! Upgrade

I have been with yourself for many years. I am looking to upgrade to the iPhone 14 pro but do not wish to pay the rate as advertised. Sky mobile are doing a deal for this phone which is 254 storage,25 gb data and unlimited calls and texts. For £52 pe...

Resolved! Cancelled service

Hi I’m mailing in regards to the mobile broadband I took out with yourselves I have since returned the equipment and would like to know if it has been cancelled yet as nothing is showing on the app it has been cancelled I would like this done asap pl...

Unliking a current plan

Hi, had my contract now for 24 months which means I can unlink my current tariff on my phone, so I can choose between providers as long as I pay the remaining 12 months for my device plan. I ordered a new sim on a new contract with 02 so staying with...

Returned device / placing new order

Feeling very disappointed and hoping for a little help.I recently returned an Apple iPhone 13 mini which I had purchased as a gift for my son for Christmas, as this particular device was too small for my sons preference. With device verified as retur...

Resolved! Paying a bill when I’m abroad

I go to pay my bill and it comes upsaying it's sent me a confirmation textwhich I can't receive as I am away inThailand and currently have a differentsim that I'm using out there. Obviously the confirmation text would have a code on it to type to con...

Resolved! Do I have a warranty

My iPhone 13 Pro Max has recently started crashing completely and restarting, more than 10+ times a day is regular now it happened four of nowhere ky phone is up to date and all the apps are. i got my contract through a comparison site am I covered?

Resolved! Verify your email address fail to receive email

Virtual assistant could not help and Live chat did not respond and I still cannot receive the mail from O2 with the link to verify my email address

Resolved! Travelling to Thailand

I am on unlimited texts and calls and 40 G data. What are the charges for using my phone in Thailand and how do I minimise them? Thanks

Resolved! No update on device delivery after 2 weeks post order

Has anyone had their s8 ultra? I ordered mine 2 weeks ago, but 02 can’t tell me if it will be available tomorrow? Thigh if I ordered it today, the delivery is stating up to 1 week. How long hav people actually had to wait for this? I thought two week...

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