Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Iphone 12 pro weak signal

I got the new iphone 12 pro on 23/10/20 and all seems ok, but the signal seems to be much weaker. The phone either has just 1 bar of 4g or goes to 3g all the time and also most of the time when the phone is connected to wifi it shows it's connected t...

jcf964 by Level 1: Joiner
  • 15 replies
  • 0 kudos


Hi all, Having just switched to O2 (new sim went in 30 minutes ago), and having given them my PAC, how long would you expect it to take before the phone reverts to my old number?? Thank you very much.

User1234 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Payments

I cant seem to use my data and calls ect I have payed my bill yesterday evening but it still don't work why is this please

Tamika by Level 1: Joiner
  • 3 replies
  • 0 kudos

Need to contact o2 but phone completely disconnected

I am currently on a payment plan and suffering regular disconnections (every two or three days).This time my phone has been completely disconnected and I can't even make a call to o2. I don't have access to another phone and the only way I have been ...

xiras by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Sim Only - Leaving Fee?

I am currently paying £20 a month for a sim only deal. Is this a contract? Do I need to give notice to leave? If i leave early (it started in May 2020) will I need to pay a fee?

Change of contract

I’ve had two texts and an email to saynmy contracts has changed to unlimited for 12 months I have not made any of these changes?


Hi everyone,I've recieved an email from O2 regarding my monthly tariff, informing me about "good changes". In the email they sent, with an increment on the amount of money I will need to pay. Adding "is less than I'm paying now". However, this is not...

Scam1 by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! Pac

Trying to transfer number from 3 to O2. Put in PAC code but keep getting email saying unsuccessful

Resolved! Call blocking

How can I block all incoming 0800 numbers ,lm getting them everyday and night

DJS by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! NHS discount

I am trying to get my nhs discount on my new contract but it won’t accept my work e.mail even though it is a verified address. Any help appreciated

Jp8 by Level 1: Joiner
  • 1 replies
  • 0 kudos