Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Missing order on account and bill

Ordered an item just under 2 weeks ago, last Tuesday 14/6 DHL admitted they have lost it. been in touch with o2 every day since then almost, to get this item removed from my account as my statement is due and if it is not removed I will get charged f...

Resolved! Customer service

Help... was bill was overdue - cut off...I've paid the airtime bill 120.00 for 2 phones but the airtime is owing on 1 phone 32.00, so phones still barred. I desperately want to talk to someone to start making weekly payments as I get paid weekly ( I'...

Resolved! Wrong address on new order

I have just upgraded my phone but realised that my new order is going to my old address is there anyway I can change it ?

Resolved! Phone bill

Hi I have had a purchased made to my o2 which wasn't me and I didn't recognise it and spoke to one of your team members from Trowbridge and I was told to contact the group or report it as fraud which I have done to Google and it is pending investigat...

Resolved! Accepted or Fail ? - 48 Hours Review, However Order Has Been Received

Hello, I have made a order for my phone to collect inshore for the 21st, I will come back and add updates if I do get my items to keep you guys in the loop if this is just something that always happens. I got the message We've received your order. Yo...

Resolved! Over payment

I’ve checked my bill and I have been paying massively over my agreed contract,when looking deeper, it says iTunes charges…. Which I don’t have any! I have checked and checked again, I have no iTunes subscriptions to the amount you have been charging ...

Resolved! Missing order for over a week empty promises

Hi, after some advice: ordered an iPad mini 6th gen 7/6/22 on the understanding next day delivery is guaranteed (as per product webpage) order didn’t arrive on the 8/6/22 which is fine I understand a days delay 9/6/22 nothing, other than a note on DH...

Resolved! I’m away to America next week and want to minimise my phone useage due to costly terms

I’m away to America next week and want to know how to minimise my bill

Resolved! upgrade

hi i looked up my account there but im not due upgrade to dec 2023 but this mobile is playing up, can i upgrade early and pay the amount left throughout the new contract ? Regards Julie

Resolved! Change from collect to home delivery

I have recently purchased a new device on contract with O2 the device is ready in the door for collection however I do not own a passport or driving licence I haven't recently moved my new address is registered with the card that I purchased the devi...

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