Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Not registered on network

Trying to make calls- keep getting the following message: not registered on network

Resolved! 666666 Premium Text charges

Had c£30 of charges on my fathers account for a few months now. He doesn’t recognise them and I suspect it’s a a scam. Anybody else suffered the same charges or aware of the origin? thanks

New to O2 and can’t receive any texts or calls from outside O2 network.

I’ve tried all resets and a new sim but nothing working. I am unable to pay for anything using my card to online due to not being able to access OTP! I feel very isolated as I can’t receive any calls and worry that my kids can’t contact me in an emer...

Resolved! Sim

My contract sim was stolen which im payin for is there anyway you can send me a new one or cancel the sim??

Terrible service

I was leaving my old network, and went to an O2 store to get a pay monthly sim, I had my own phone a S20 ultra 5g so I just wanted a basic one month contract. I was signed up, new number etc and it appeared to be ok Then I noticed that the data was r...

Upgrade current sim only with a new sim from Virgin volt bundle?

I currently have a pay monthly sim under contract until November. Virgin Media have offered me an unlimited sim with a bundle. Can I upgrade my current number to this sim?I tried asking o2 and they advised I would need to pay early termination charge...

Resolved! I want to switch

Hello My contract expires on 4th of April and I want to switch to sim only plan. How can I do that?

Resolved! Pay Monthly DD

My DD payments have been taken on the first of the month for many years, is there any reason why the March payments have not yet been taken.

Upgrade issues

I am wondering if anybody can help me please. I have been trying to upgrade since Wednesday with no joy so far. Initially, when I was sent the link to click to complete the order from Retentions, it wouldn't log me in and kept going back to the log i...

Resolved! O2 price match USwitch deal?

Uswitch offering O2 contact that makes most sense for my usage (12 mth, 4GB pm, u'l text, mins @ £6pm). I'd like to move to this O2 contract.Happy with using USwitch for O2 contacts - contract is with O2 and all works wellWould be easier for me (and ...

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