Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 249746 Views
  • 2 replies
  • 2 kudos

Resolved! Dept

Hi on my clear score account it says I have 15 pound dept at the address 112 lake lock road but Im sure I paid all the dept I had

Luke0708 by Level 1: Joiner
  • 399 Views
  • 1 replies
  • 0 kudos

Resolved! No order confirmation

I placed an order of a device with contracted sim on Friday 31st march, I payed the upfront cost as well as the next day delivery. I understand my order had a possibility of not coming on time however, it is now Tuesday the 4th April and I have not e...

Jess18 by Level 1: Joiner
  • 777 Views
  • 3 replies
  • 0 kudos

Resolved! I received an email confirming my switch to a monthly sim only plan

Hello, On the 3rd of April I received an email confirming my switch to a monthly sim only plan ([Removed]) and am awaiting delivery of my new sim card. However, today I received an email purporting to be from yourselves, the content of which I've pas...

frootbat by Level 1: Joiner
  • 529 Views
  • 1 replies
  • 0 kudos

Resolved! Phone bill

Hello, my phone has been cut off because I haven’t been able to pay it this month. I really need it as I have children and use it for work purposes now. Ive also had a death in the family so wasn’t able to pay it as was off work. can I set up an agre...

R1 by Level 1: Joiner
  • 463 Views
  • 2 replies
  • 0 kudos

Resolved! My bill is higher this month

Hi O2, My monthly bill was higher this month and I can’t find a reason why or any emails communicating this. If anything I feel like my bill should be lower as I don’t use all my calls/ text allowance.thank you,Natasha

Resolved! Allowance

Why have I not received my full 1gb allowance this month.? I should have added the remaining mbs left on my bolt on too.

Gymjan by Level 1: Joiner
  • 386 Views
  • 1 replies
  • 0 kudos

Resolved! How can I actually get speaking to someone?

I sent my phone back for repair 8 days ago, I was told I would receive an e-mail or textwith 48 hours. I have received no communications except the usual spam e-mails. Yesterday I called back into the O2 shop where I bought my phone and returned it t...

MarkTNT by Level 1: Joiner
  • 1003 Views
  • 1 replies
  • 0 kudos

Resolved! Deposit

Good evening. I applied for a IPhone 14 Pro Max with the £30 deposit. I paid for the deposit through Apple Pay and it cleared through my bank that it took the money. As soon as that happened it came up on the o2 page that Apple Pay was not available ...