Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! 5G

I am currently on a pay monthly phone contract with a 4G phone however I would like to switch to a sim only contract, the only thing is O2 do 5G-ready sim cards. Will the new sim card work on my phone?

ArabaG by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! PAC

Hi. I have just taken out an 02 contract from Vodafone. I sent a pac when I purchased the phone. I now have service on O2 with a different number to my Vodafone one. Is this correct and just a matter of time for the number to transfer? I thought I wo...

MCT by Level 1: Joiner
  • 6 replies
  • 0 kudos

replacement sim card

On changing my phone and putting my sim card in, it fell to the floor and my dog chewed it. I've spoken to a recording to advise I need a replascement but am not sure if it will be done.

Resolved! Possible scam

I received a text message today from +44 7908 314221 saying: O2:We were unable to process your latest payment. In order to avoid fees, please update your information via: this link takes me to what looks like the o2 website.Has anyone else received ...

Amy1975 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Unlocking query

I bought a used Samsung phone which the seller told me was bought from O2 and reckoned was locked. I've decided to sell it on so would like to know for sure it's locked or not, but unfortunately don't have a non-O2 SIM to check it properly. I did the...

beachmat by Level 1: Joiner
  • 3 replies
  • 0 kudos

Got new contract with 02 and old contrcat was also with o2 - number has magically transfered over ?

Hi - hope someone can help - I had a contract with 02 which expired last month and I bought a new phone from a mobile phones direct this week - I received the new phone and turned it on without a sim and my old phone then said no service - I transfer...

Michele3 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! New IPad -No Calls or Texts being received

When attempts to call or send texts to my iPad using new sim number nothing is coming through. It’s as if the number isn’t activated

Burnsey by Level 1: Joiner
  • 1 replies
  • 0 kudos

Declined contract

Hi guys,So on Tuesday I purchased the galaxy s20 from mobile phones direct on 02. No problems.It was sent out for delivery for Wednesday. However, during this time period I realised I had ordered the wrong phone (I wanted the 5g version). So I rung u...

Chris22 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Swap Sim cards

I am a new customer to O2. Have received sim card . Cannot get hold of anyone to speak to just need help before I start in how to transfer over to O2 from my Talk Talk sim card, keeping my existing number. I gave the PAC code to O2 when I signed up f...

AW1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

No internet on data only

My internet and radio app on iPhone SE 2020 works fine on WiFi but as soon as the WiFi goes and the mobile data kicks in I loose all connection. The 4g symbol appears on the left and I have a full phone signal. I have plenty of data left so can’t und...

Crazylegs by Level 1: Joiner
  • 4 replies
  • 0 kudos