Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! In a monthly contract i never wanted because of VM however...

Hi there, I went with VM broadband 1GB superfast and the guy said that there would be o2 sim because it covers for three hubs in the house if we need to extend, that it would be part of the package. I didn't need a sim and said it was ok, actually st...

Resolved! my account

hi just wondering if you can help o have been having lots of problems with my account where I thought I had paid for my account but seems I haven't and I have been in contact with my back account as I have been hacked so could make any payments onlin...

Resolved! Pay my bill

help pay my bill

Resolved! No new contract confirmation or email received

I upgraded my sim only package but so far haven’t received any confirmation.

Resolved! EU roaming in rolling plans

Hello,It is stated that EU roaming (25Gb for free) is possible if you pay-as-go plan is over 25Gb (does it mean that it should be not equal but obligatory above?).I'm particularly interesting will a Rolling plan for £15 with exactly 25Gb on board hav...

Resolved! Using my phone abroad

I am Traveling to Sweden, and know I can use my roaming facility free there. While I am there, am I able to phone/text a Swedish phone number, as I am unable to using my phone in the UK

Resolved! sim card

Hi, I am an existing O2 customer, on a pay monthly deal. I have a new O2 sim that I would like to use. Can I port my existing O2 number to my new O2 deal?

Sim activation

I dropped my phone in the sea, gone. I ordered a new sim and I can’t activate, I can’t make calls and I’m in the house on my own with no landline. O2 are furiously hard to contact. Every phone call asks you to go to app first and the app is useless t...

Resolved! Social tariff

HiDoes o2 operate a social tariff as I am currently unemployed

Accessing Mobile data in Germany

I am visiting Germany with a iPhone SE ver 16.5. I have a monthly account and roaming data enabled but can’t access mobile internet. Any help appreciated

O2

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