Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Moving Back to UK Credit Check Problem

I tried to port my UK number to O2 pay monthly sim only contract online then instore.The UK credit card was registered at my overseas address, and this seems to have caused the check to fail.I have moved the card back to my UK address of more than th...

Problem receiving verification texts after porting

Hi, I've just ported my number from Lycamobile yesterday, my calls are working but I can't recive any verification sms. I would be grateful for any help! Thanks

Help

I applied for a contract on 28th paid 30 upfront phone never arrived no emails to say anything how do I get my 30 back

Being chased for payment I don't owe

Hello, I wonder if someone from O2 can help. I signed up to an O2 SIM deal via Virgin Media, I received an email from O2 within a few hours confirming my subscription - but it was wrong, it wasn't the deal I'd signed up to, so I contacted Virgin and ...

Resolved! Cancel contract

Hello, I would like to cancel my phone contract because my contract has long expired.

Resolved! I have topped up and it wont allocate the bundle?

I have topped up but it isnt allocated it to the bundle????

Resolved! Not received my new watch

Hi my name is masood iqbal i order new apple watch but still not received how long will be take

RollOver issues

I have an active RollOver plan and my account t clearly shown minutes etc available. But I keep getting texts saying I don’t have one. And imbeing charges normal rates such that now I have no available credit. The chat bot is useless and going throug...

SMS over Wifi problems

Hello, I seem to be having issues sending text *sms* via wifi. When 02 started to use wifi calling for SMS it worked without a problem. I can get texts no problem but not able to send. I dont get any o2 signal in my area and use wifi calling. I have ...

Resolved! Credit check failed

Hi,Couple of days ago I went to moneysupermarket and found some O2 deal, signed up for 2 no problem at all then on the 3rd it failed and signaled my Credit Check had failed, since then I've been back and forth with O2 who are unable to help and refer...

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