Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Unpaid bill but pay by direct debit!?

I’ve been sent threats by O2 stating that I have an overdue bill and that if I don’t pay in 3 days I will be charged a late payment fee, but from day one I’ve always made payment by direct debit so I don’t understand why I’m now being asked to manual...

Bootzilla by Level 1: Joiner
  • 2 replies
  • 0 kudos

Keeping my old number

HiI’ve just got a new phone that came with a new number that’s also on O2 and had assumed it would be a simple matter to keep my old number. It isn’t. All I have managed to do is cancel my old number and account. I would very much like to get my old ...

Brank33 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Disney+ trial

I am unable to use Disney+ on my TV and so wish to cancel the trial before I am asked to pay for the service but I'm constantly directed to areas that are unable to help. What can I do please? Thank you

Ott by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Speaker

I need help my phone speakers is constantly playing up and people can here me on the other side

Sim only deals

With the sim only deal, does it still have its own number? And is it linked to my account so I can keep a eye on it?

Resolved! Upgrade

HiI am wanting to upgrade both of my daughter's phones as a Christmas present. They are both linked to my account and I am the main account holder. I do not want them to aware of this upgrade so I don't want them to recieve any text messages about th...

SJ79 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! new customer waiting for parcel

hi last Sunday I signed contract with 02, on Monday I was supposed to receive parcel, two hours before delivery parcel was recalled by 02, and there is not a word from them on as for why, nor when, or even if I'll receive my mobile not a word

pmj by Level 1: Joiner
  • 3 replies
  • 0 kudos

Using a new sim a month after I bought it?

Hi all,I’m currently with another network provider but my contract is nearing its end and I noticed a good offer from O2. There’s a plan for unlimited texts and minutes with 25Gb of data for £15 a month. The offer ends on 2nd December but my contract...