Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Charging plug for iPhone 12 pro

I have just received my new iPhone 12 pro and have lead which was in box, maybe me being thick but how do you charge as there is no plug. I am confused.

Susan2706 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Checking additional charge on my account

On my statement dated 7thDecember. There is a item for £30.08. This is for Premium and information services/messages. I suspect that this may be a payment for a charity but could you check for me. Thank you

AVFC by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! S20

Was my new Samsung s20 meant to come with headphones

LisaL by Level 1: Joiner
  • 3 replies
  • 0 kudos

Call Forwarding

Hi All, As per my previous post I am looking to upgrade my phone to a dual active sim android phone but there are few and far between, unless I want to go to Apple where there are plenty..... However, my thought now is if I have a phone that is dual ...

Unlimited Data & homeschooling & NHS worker

Hi, Hopefully O2 can help (can't talk to anyone as can't get through). Our broadband is struggling (live in country side), my daugther is having to use mobile data to access classes on MS Teams. Do 02 provide any offers to help home schooling childre...

DAFKent by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Number Port

My number is still with my last provider and I am going round in circles trying to get the number ported. Unable to talk to anyone at 02... any suggestions please?

Resolved! Bill to high

My bill very high compared to normal.i have used my normal allowance then I get some bolt to give me internet its 64 pounds compared to my usual 30.00 I also feel there someone hacking into my phone

Resolved! Claiming a watch

Hello, does anyone know how to claim a watch from an offer? I just ordered the galaxy s20 FE and it says it comes with a claim for galaxy watch, I just don't know how to order that and it runs out tomorrow 12th.

Zakman by Level 1: Joiner
  • 3 replies
  • 0 kudos