Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! age restriction

need my age restriction removed from my account

Resolved! Pay my bill

I need to pay my bill but phone is cut off and can’t access anything to pay it

Resolved! Gifting Watch5 pro

I've just got the Watch5 pro and got it as a gift for my partner. She wants to connect it to her phone ect with the phone number she's already got and use it seperate to my account. Obviously the esim is in my name etc. How do i remove it from the wa...

Device replacement has gone a bit wrong

Hi, Has anyone had issue when returning a device for replacement due to a fault. Recently, I had to return a brand new Sony Xperia 1 V in Khaki, that developed a screen issue within hours of me powering it on. Sent this back for replacement as advise...

Resolved! Free earpods

I have purchased the Samsung galaxy s23 with free earpods over a month ago but still didn't receive the code for claiming it. Any ideas how can I get them? Many thanks

Resolved! I need to change bank details including the name

I need to change bank details including the name

Data allowance not accurate on phone

My data allowance is 12GB but on my device it states that the max is 5GB and that I have now used up my allowance despite still having 7Gb remaining. Can you help with this?

Bills - Increase in Tariff charge

My bill was £32 when I started my contract. Then it increased later to 35 and now it has gone up to £41.00. please can you explain why my Tariff charges increased without telling me.I can see a breach in when comparing with my first Bills. I would ne...

Resolved! Re: O2 Support advisor update

Please can you help me, I moved from EE and still hasn’t moved over to O2. I’m paying my bill and i can’t get online or send texts.

Upgrade tariff to £8 per month

I have seen a new SIM only deal that gives 60gb of data for £8. I would like to switch to this deal but am unable to.

O2

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