Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Query - Bank details.

I have received a text from 02 telling me "We're just confirming that we've sent your details to your bank to set up a Direct Debit, it will show as 02 on your bank account. We've also sent you an email with more information".Can you advise me please...

Resolved! Notification of direct debit set up

I had a text and an email informing me my direct debit had been set up. This is suspicious because I haven't changed any details for years and I had a spam call the other day pretending to be O2 asking for a code they had sent me, I hung up on them. ...

Resolved! message from O2

I have recieved a text message from O2? which says you are changing my direct debit and that I would also get an email my details are not quite right on that. I think it could be a scam Can you help?

Resolved! Set up direct debit

Helloplease can I set up a direct debit so my payments aren’t missed anymoreMany thanks

Resolved! Name Change (First Name only) on my account telephone number

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Resolved! Text and emails

Hi I received a text and about 4 emails today about my billing and direct debit is changing but I don't know if this is a scam or not as I don't want to click on anything. Can you please confirm if there's changes to my direct debit and that the text...

Ending contract

Hi looking gorgeous advice o2 has been messing me about. I called to talk about early upgrade and they put me on hold for 2 hours. I decided to just go elsewhere went through the process but have been met with terrible service and to date despite end...

Resolved! 6 days later and I'm still waiting!

Afternoon all Last Sunday (ie 6 days ago) I set up a new contract with Virgin Media that had an estimated activation date of the 9th August. All well and good so far. It's now 6 days later and 3 days into my new contract but I still haven't had the S...

Resolved! My contract ends

My contract ends. I need to talk to a person

Number porting issues

ful experience with o2 so far - ordered my sim on June 30th, only to have 4 weeks go by without receiving it due to credit control issues , now am 3 weeks into porting my old mobile number over with no luck so far - spoke to an agent online last week...

O2

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