Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Sim upgrade keep number?

Hi. My current contract has just expired. I’m paying £28 per month for 5GB / unlimited texts and calls. Normally 5GB is ample. I see I can get a sim only deal 15GB for £7 on a Sim only deal. If I do this, can I keep my existing phone number by doing ...

Resolved! Confusion

I was told as I’m a loyal customer with good credit for o2 that I can get percentages off my bill. I also was told I can get an Apple Watch free. I’m now getting lists of emails about a phone an changing my number. I did not agree to this. I’m left c...

Resolved! O2 swith up bolt on

Can I upgrade to any device with O2 switch up bolt on?

Resolved! Enable my O2 app

My O2 app doesn't work. It's been longer than 48 hours.

Galaxy Watch 4 Classic contract

Why is it only 1Gb plan?Why can't I use Galaxy Watch 4 Classic as a standalone device?Why does my smartphone needs to be on and connected to the internet if I want to leave it home and make phone-calls with my Galaxy Watch 4 using LTE?Why am I stuck ...

Resolved! do you even have a customer service any more?

How do I contact customer service. Even a chatbot!

Resolved! Cancelling O2 Contract

When cancelling an O2 Pay Monthly contract early, do you need to return the phone back to O2?

Resolved! Moving to pay and go rolling plan from 02 monthly sim

Is it possible to move over to pay and go rolling plan from a monthly sim. Im free to upgrade anytime.

Resolved! New O2 sim from Uswitch

I have an existing 02 account, contract about to expire O2 SIM only deals are expensive. Ive found a much cheaper deal via Uswitch still with O2. My question is, what is th eprocess to keep my existing o2 number? is it Request do i still need to get ...

Resolved! Phone puchase and new contract i did NOT make

Today ihad a phone call from 02. They offered to reduce my monthly charge at NO COST TO ME and for being a LOYAL customer. Next thing i know, ihv purchased a £1700 iphone , and acquired a new contract! Absolutely nothing was discussed, let alone agre...

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