Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Apple Watch series 8 error code 08

Hi, I’m trying to connect my Apple Watch series 8 to my O2 mobile data contract. I’ve tried un-pairing and removing from my apple account and trying again but keep getting error code 08 each time. Is there any advice on how it can be fixed?

Resolved! Set a cap

I'm wanting to put a cap of £0 on my account please so I don't go over my balance

Resolved! New Bundle

Just recently came out of contract and was asked if I wanted to upgrade. So I discussed with O2 a new iPhone 14 pro max in black (256GB) with no upfront cost and 150 GB of data, unlimited minutes, and unlimited texts per month. This came in at £61.25...

Resolved! Sim not provisioned

I am new to O2 but my sim is now not provisioned, my number had not transferred from Sky yet

Strange text from O2Roaming

Just woken up at home in the UK to a strange text from O2Roaming: Welcome to EGYPT. While you're here calls back to the UK will be £2.00/min. To receive a call it will be £2.00/min. Texts are 50p to send and free to receive. Data is £7.20/MB and will...

Resolved! Bills

Why is my bill so high

Fraud and cancelling an order

Hi Within minutes of hanging up fraudsters call, I realized that I was scammed. So I phoned O2 immediately. O2 confirmed that I was scammed and the fraudsters have placed an order for an iPhone 14, over £1300. O2 could not cancel the order and referr...

Resolved! Boll

Hi, I've recently been changed over from Virgin to O2, but I'm unsure what my package is. I have money from o2 coming out my bank and separate money from virgin coming out too.

Resolved! Change my tariff to fit my usage

I want to change my monthly tariff from £25 per month to £10 per month

Resolved! Cancelling a wrongly sold sim-only contract

I recently bought a Virgin media and O2 sim volt deal. While on the chat with the O2 agent to purchase the volt deal, I was incorrectly given an expensive sim deal I hadn't asked for. When I pointed that out, the agent apologised and said that they w...

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