Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! cancel number

i notice i have 2 numbers on my account, i was informed by virgin that when i change my number over that my old O2 number would be cancelled but i still see it on my account ?

Resolved! Phone

I am just wondering is it possible to add a second phone to my account

Resolved! My bill

Why have you mailed me stating my bill is £32.72 where as on My O2 is states £26 and every other month it has always been £20.94?

Resolved! buying second contract

I have an existing paymonthly contract but wanted to buy a 2nd one. I have added the product to my account, when I go to check out if I choose "get a new number" will that be a separate contract/sim or will it replace my existing contract? Thanks

Resolved! Billing

I currently pay for my daughters phone how do I change it over to there names so they have their own account

Calling uk from Portugal

I am abroad and my internet is working. I can receive calls and texts but cant call UK?

Resolved! Number change

Hello I've just received my new phone I transfered everything from my old phone to new phone entered pac code to keep old number this was yesterday midday I was given temporary number. But I've still not heard anything yet I've tried turning phone on...

contract should be cancelled

I took up a contract with Virgin as it came with my 18-month media bundle, The sim card hasn't even been put into a phone. When I cancelled my virgin contract when it ended I was told that the O2 contract would also be cancelled but I am getting emai...

Resolved! o2 bolt ons

I would like to cancel a bolt on that I can't see on the website, currently I'm paying for Disney+ through O2 and I would like to cancel it but I can't see the bolt on on my O2. thank you.

Resolved! iPhone 15 Pro

I'm due an upgrade in September, is it possible to reserve an iPhone 15 Pro (in space/grey or black) on the release date?

O2

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