Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 271174 Views
  • 2 replies
  • 2 kudos

Resolved! Change tariff

I want to change tarriff

KATE18 by Level 1: Joiner
  • 362 Views
  • 1 replies
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Pay my final bill

I am trying to make payment for my final billi have tried logging in, won’t worki have tried calling but apparently o2 are too busy to take my callhow can i pay?

Ryan36 by Level 1: Joiner
  • 434 Views
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Resolved! Why was my upfront refunded?

I made the upfront payment for the galaxy watch, got the confirmation email and the T&Cs email but then the upfront payment was refunded to my bank and the transaction history not showing it ever left. Does this mean my contact was cancelled/rejected...

Resolved! Can’t pay last bill after leaving

I received a final bill on my o2 account after leaving the country and disconnecting my phone. I want to pay the bill online as only option I have but can’t do so. My O2 log in requires a code on my phone which is no longer in service

AS6 by Level 1: Joiner
  • 653 Views
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Resolved! Proof of purchase

I requested a proof of purchase over a month ago and I still haven't received it

Pp14 by Level 1: Joiner
  • 470 Views
  • 2 replies
  • 0 kudos

Fraud Victim - unresponsive Fraud Team

I had a fraudulent account taken out in my name in December 2022 and reported it to O2 on Feb 2023 when I became aware of it. My account was sent to the Fraud Team to complete an investigation. I was called by a lady from the Fraud Team in March to s...

Data usage query

Hi my daughters iPhone is using a lot of data when she says she’s not aware she’s using any. How is this happening? Could it be because of something her phone settings ?

Zflip 5 pre order

HiHas anyone had notification that their order is in store yet? It is 10:15am and nothing yet! I was told they had a sealed tote in store with devices in it yesterday and I would get a message this morning, but nothing yet. What gives?

2jus84 by Level 1: Joiner
  • 468 Views
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Resolved! Can't make calls from abroad

We have 2 sim deals ,my phone works from abroad but my wife can't ring 

Toon by Level 1: Joiner
  • 1292 Views
  • 1 replies
  • 0 kudos