Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Overage Allowance Charges

Hello I received a text advising my recent order had been placed and I didn’t order anything.A second message advised that overage allowance charges had been added to my account. I didn’t request this and can’t get through to O2 on the phone.can anyo...

Resolved! Can't make phone calls

I can't make phone calls, and most incoming calls come up as private number even when I have the contact saved in my phone. Texts and data working fine, I've tried swapping the SIM for a new one in store with O2, to no success. When I swapped SIM int...

Resolved! voice calls

i was transferred from Virgin to O2, i was told that my charges would not increase but i find that i am picking charges up for voice calls, i never picked up charges for voice calls when i was with Virgin

Ridiculous Charges Abroad

I recently travelled to India and understand I should have been offered a roaming bolt on at £26 for 100MB, £45 for 500MB or £65 for 1GB. I also already subscribe to O2 travel which I understand isn't available here.Depsite this when I landed none of...

Resolved! Upgraded (Bundle)

when i got my upgrade (Phone just arrived today) it said i could get earbuds too but cannot work out or find out how i go about getting the earbuds that was in the bundle please can anyone help point me in the right direction

Contract

Can I change an out of contract number for a in contract number

Resolved! With held numbers

Hi am an receiving lots of private numbers calls plus a threatening message, is there anyway to find out the private number?

Resolved! Paying final bill on leaving

I left o2 on 20th July using PACcode. Since then you have billed me for a normal monthly payment which I am not paying. You have also billed me for what looks like a closing bill for £2.60 which I would certainly pay but I cannot find out how to.

SIM HAS BECOME UNREGISTERED

MY SIM HAS AUTOMATICALLY BECOME UNREGISTERED AND I NEED TO USE MY PHONE URGENTLY. NEED TO HAVE THE SIM RE REGISTERED.

Resolved! Selected to keep SIM when during a sim upgrade but says order will be delivered?

I selected to keep my sim as I'm an existing customer, but at the end it says my order will be delivered by Royal Mail? Is this just something they haven't bothered changing? Conflicting information.

O2

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