Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Upgrade issues - Holding Funds

Hi All,At the end of my wits with O2 at the minute. I have been trying to upgrade my phone for nearly two days and every time I get to the upfront payments page to enter the card details, it goes through the payments process and then takes me back to...

Resolved! Phone number change

Good morning. Before my account was transferred to O2 I changed my number I did it online by customer service chat. Agent told me it will take 24 hours and it's still doesn't work. Thank you.

Resolved! Higher Monthly Bill

Hi there, I was told, and have as part of my contract, that my O2 monthly bill would be £25, however the price shown on my O2 app is higher.Can you please confirm. Thanks, Stuart

Resolved! Free ear bud offer

Recently upgraded & the deal was a pair off ear buds with the new phone a Samsung A54. Still waiting for a code to receive the buds, which was 4 week's ago. Is this a common problem?

o2 scamming customers

so im less than a year into my contract, samsung galaxy z flip 3... i open the phone up after 5 mins of no suage where NOTHING happened to it and the screen developed, in front of my eyes a massive raised line across it 5mm below the "fold then air b...

Resolved! O2 Travel Inclusive Zone - Does it Include USA?

Can someone confirmI am changing my contract and looking at the 30Gb & 150Gb 'Roam at no extra cost in 75 destinations, USA included'.The link just casues confusion as it states travel inclusive zones, rather than roam at no extra cost! And has full ...

eSim not working in the USA - Just says SOS

Hi. I have an o2 pay monthly eSim which was working fine in the UK. I also went to France with it last month and it worked fine there too. But now im in the US, and instead of the signal strength I just see SOS. This is on an iPhone 12. I have called...

Resolved! Why is my current tariff showing as £28?

I was informed by Nigel, on Saturday, 24 June 2023 that I was getting a discount and my charges would go down from £14.42 to £8.50. Please advise why my charges are showing as £28.00.

Resolved! Being billed twice

I’m being billed for two sims, since I was moved from virgin

Resolved! Data Usage

HelloHow much data would I need for music/video streaming, checking socials, downloading/uploading, sending & receiving messages via socials per day? I am a pay monthly customer.I noticed O2 doesn't have unlimited data but they do for minutes & SMS.T...

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