Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! International Calls Bolt-On: on one phone?

Hello! I've been with O2 for a year or so (SIM only), adding on family members throughout the year, but this is my first time writing in the community. I currently pay for the International Calls Bolt On, it shows under the monthly extras on my PDF b...

Bolt on

Hi. I’m changing tariff but it doesn’t take effect until my renewal date but I need more data now. I need to get a bolt on. Can you help please

Extra missing

Extra options after upgrading are not available

Resolved! Fraudulent Google Play Charges to Bill (Correlation ID)

Hi, I unfortunately lost my iPhone 13 Pro on Saturday night. Although I remotely blocked and erased the data when I realised my phone was missing on Sunday morning, it completely slipped my mind to block the SIM until yesterday evening. I have since ...

Resolved! Changing tariff

I have seen on my o2 app that I can change my tariff to unlimited data, texts, voice calls for £39.30. Does that include air time cost and the cost of the phone?

Resolved! Change billing direct debit

I would like to change the direct debit on phone number, please. [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

wanting to change from pay monthly to pay as you go as i am moving to australia

Hihow do i change my tariff to pay as you go as i will no longer need a pay monthly contract but wish to keep my number. thank you.

Resolved! Cancelling a tariff

I have a tariff that I do not use. How can I cancel this

Resolved! Poor O2 signal - 3rd month in a row!!

Hi can someone help please. WF9 area, shows so.e mast issue but signal is bad third month in a row. Makes it impossible to use my plan to the full of its advantage, cant use 5g too. Why it is not possible to speak with anyone from O2 support or even ...

O2 Roaming Speed Cap Unusable in USA

Switched to O2 primarily because Roaming was included. However buried in T's & C's is the below There’s no fixed data allowance with O2 Travel, so to manage traffic (including audio and video streaming) we limit the service to 2Mbps. I personally wo...

O2

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