Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! old number back again?

I used to have a pay monthly account but let it lapse when I went abroad (owing O2 some money). This was back in 2013I have just come back and I would like my old phone number back (I have now just paid off the money on the old bill!). Is there a way...

Resolved! New replacement sim

I've been sent a new Sim to replace a lost one but it won't work. I'm in Thailand atm so can't call again as phone been stolen. Live chat is impossible can't get through to anyone

Resolved! Billing

I've been trying to contact customer services about a bill but have been unsuccessful

changing personal details

I am trying to change my bank account details for the account my direct debit comes from, but your website will not accept the changes. It just says "try again later". What do I do? This has been happening for several weeks

Resolved! paying my bill late it is overdue

I can't pat my bill till the 16th as I have not been working will this be OK

Using my phone abroad

I am trying to make calls from my phone (abroad) but it tells me that the number cannot be processed. I activated my Travel on days ago and even so it does not allow me to make calls, not even to my voice mailbox.

Resolved! Z fold 5 pre-order

Hi I've just pre-ordered the Z Fold 5 and was told like the website says delivery is 11/08 yet Samsung and other networks are saying from the 04/08. Just wondering why O2 is a week behind? Cheers

Resolved! Cancelling my sim

Can I cancell my sim online?

Resolved! New o2 phone, switching number

I lost my old phone (O2 pay monthly SIM), got a new one online and phoned up O2 to request a new SIM. Arrived fine, but the old number has not switched over to the new SIM after a week? Is this a normal amount of time to wait? Keeps telling me SIM no...

Resolved! spendcap and device plan

You have sent me a text saying I've reached 100% of my Spendcap. I have looked everywhere on your "upgraded" website and can find no reference to my "Spendcap". Also, I have two phones on my bill . On my account details is written that I have a devic...

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