Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 113335 Views
  • 20 replies
  • 5 kudos

Resolved! Apple Watch

I have two pay monthly contracts on my account and I recently ordered an Apple Watch. I have just received a text to say it has been syncd to the wrong number and not the one I selected on my account. How can I change this?

Cq by Level 1: Joiner
  • 98 Views
  • 1 replies
  • 0 kudos

Resolved! Sim Swap

I have just recently bought a phone for my son for his birthday. I am having a problem doing the sim swap. I think this is because the device sim is no longer active. And I cannot get the code. Is there another way for me to activate the sim? Would I...

Resolved! Anyone know if O2 is shipping eSim packs with new iPhone 12's?

Hi there. First let me say I currently have an iphone 11 with an eSim in it from O2.I just ordered a new iphone 12 on pre-order - it hasn't arrived yet obviously.My question is - I understand I would need a new eSim for the new phone as I can't reuse...

SteveMcD by Level 1: Joiner
  • 263 Views
  • 2 replies
  • 0 kudos

Changing numbers whilst still in a contract

I have a contract for my daughter with 2 years left. She wants to buy a phone in her own name so my son is going to take over the contract for her. Is it possible for my daughter to have her number transferred to the new phone she buys if my son is s...

O2 refresh device plan help

I have an iphone on o2 refresh and aim to pay this off early and upgrade my phone at the end of the month. I have just ordered an apple watch and wondered if this will stop me being able to upgrade my phone, as i will have a new device plan in place ...

Sadie1 by Level 1: Joiner
  • 138 Views
  • 3 replies
  • 0 kudos

Resolved! Phone upgrade

Hi I'm looking to upgrade early and looking at an iPhone 11. Wondering what best offer you can give and any possible discounts since I've been with O2 for years

Resolved! Sim card

Last week I joined 02 pay monthly sim only , i still haven’t received my SIM card and my bill is due in 2 weeks , when will I receive my sim?

Coral_ by Level 1: Joiner
  • 128 Views
  • 1 replies
  • 0 kudos

Cancelled my contract

Hi, I cancelled my contract on 28th August, I left my direct debit open to take the final payment... Then the next month another payment went, I phoned 02 and was told the account was still active.. I told them when I called and the Duration of the c...

Helping my father out.

Good afternoon everyone. I hope you are all safe and well. Both of us have been long time O2 users and safe to say in all those years. Rarely is there ever an issue but this one is new to me so looking for some advice. Long story short. My dad was me...